Refund policy

At Mmm...Picosito, we truly believe you’ll love our products and want your experience to be nothing short of delightful. To give you complete peace of mind, we proudly offer a 100% Satisfaction Guarantee.

Full Refund for Unsatisfaction with the Product

If for any reason you’re not completely happy with your candy, we’ll gladly provide a full refund under the following conditions:

  • The return request must be made within seven (7) days of receiving your order.
  • At least 80% of the original product must remain in each bag (we kindly ask that you return the items so we can verify the remaining amount).
  • The buyer covers the return shipping cost.

Once we receive and weigh the returned items, we will promptly process a full refund to your original payment method.

Order Cancellation Before Shipment

You may cancel your order for a full refund at any time before it has been fulfilled and shipped. Simply contact us at mmmpicosito@gmail.com and we’ll take care of it right away.

Lost, Stolen, or Misdelivered Packages

We partner with trusted carriers (USPS and UPS), most of which include basic tracking and limited liability coverage. If your package is lost in transit, stolen after delivery, or delivered to the wrong address, please file a claim directly with the carrier:

If your order was shipped with additional insurance or if you need assistance navigating the claims process, feel free to reach out to us at mmmpicosito@gmail.com — we’re always happy to help however we can.

Thank you for choosing Mmm...Picosito! We’re grateful for your trust and look forward to bringing a little spicy-sweet joy to your day.

Thank you for supporting our small business!
– The Mmm...Picosito Team